Position Available, Unified Permit Center Manager , County of Santa Cruz, CA


County of Santa Cruz



Supplemental Questionnaire Required 

Open and Promotional

Job # 22-TV8-01

Salary: $8,247 – 11,052* / Month

Closing Date:  Friday, October 28, 2022


THE JOB: Under general direction, to plan, organize and direct the work of Unified Permit Center staff representing the Community Development and Infrastructure Department; to coordinate a variety of land development permits, provide conflict resolution, develop a comprehensive approach to resolve customer service concerns; identifies and facilitates process improvements that result in a user friendly permit process for both customers and staff; and to do other work as required. *Salary pending Board approval.     


THE REQUIREMENTS: Any combination of training and experience which would provide the required knowledge and abilities is qualifying. A typical way to obtain these knowledge and abilities would be:


Equivalent to a Bachelor’s degree from an accredited college or university with a major in construction management, urban or regional planning, architecture, building trades, civil engineering, or a closely related field


Four (4) years of experience* in managing or supervising a customer service-related function providing technical services such as interpretation of laws, codes, rules, and regulations related to building and planning, enforcement of municipal codes and/or permit application processing.


Equivalent to an Associate’s degree from an accredited college with a major in construction management, building inspection and construction codes, architecture, or a closely related field


Six (6) years of experience* in managing or supervising a customer service-related function providing technical services such as interpretation of laws, codes, rules, and regulations related to building and planning, enforcement of municipal codes and/or permit application processing.


Equivalent to (8) years of increasingly responsible experience* in managing or supervising a customer service-related function providing technical services such as interpretation of laws, codes, rules, and regulations related to building and planning, enforcement of municipal codes and/or application processing.


*Experience working within a municipal or other governmental jurisdiction with emphasis on applicable department and regulatory services is highly desirable.

Training/Certification/License: Successful completion of supervisory and management training is highly desirable. 

Special Requirements: Possession of a valid California Class C Driver License or the employee must be able to provide suitable transportation which is approved by the appointing authority.

Knowledge: Working knowledge of effective management principles and practices; the principles of organizational process improvement; the principles of land use planning in a controlled growth environment; budgeting principles in a government agency; department programs, functions and services; laws, codes, rules and regulations related to building, planning, municipal code enforcement; the applications of data processing to planning operations; and the principles and techniques of supervision and training. Some knowledge of the California Environmental Quality Act and the California Coastal Act.

Ability to: Plan, organize, direct and supervise the work of the Unified Permit Center; establish, maintain, and provide effective working relations with others contacted in the course of business; develop and implement program performance measures; exercise high levels of independent judgement and decision making in the process of problem resolution and utilize creative problem-solving skills; supervise, train and evaluate the work of subordinate staff; exercise initiative, ingenuity and sound judgement in solving administrative, operational and personnel problems; evaluate and develop improvements to land use permit services; understand, interpret, explain and apply laws, rules and regulations; understand and effectively communicate to others the goals, concepts and principles of the Unified Permit Center work sections; prepare clear, accurate and concise written reports and correspondence; communicate effectively, both orally and in writing; and effectively present planning matters to public groups.

THE EXAMINATION: Your application and supplemental questionnaire will be reviewed to determine if you have met the education, experience, training and/or licensing requirements as stated on the job announcement.  If you meet these criteria and are one of the best qualified, you may be required to compete in any combination of written, oral and/or performance examinations or a competitive evaluation of training and experience as described on your application and supplemental questionnaire. You must pass all components of the examination to be placed on the eligible list.  The examination may be eliminated if there are ten or fewer qualified applicants.  If the eligible list is established without the administration of the announced examination, the life of the eligible list will be six months and your overall score will be based upon an evaluation of your application and supplemental questionnaire. If during those six months it is necessary to administer another examination for this job class, you will be invited to take the examination to remain on the eligible list.

HOW TO APPLY: Apply online at www.santacruzcountyjobs.com or mail/bring an application and supplemental questionnaire to: Santa Cruz County Personnel Department, 701 Ocean Street, Room 510, Santa Cruz, CA 95060. For information, call (831) 454-2600. Hearing Impaired TDD/TTY: 711.  Applications will meet the final filing date if received:  1) in the Personnel Department by 5:00 p.m. on the final filing date, 2) submitted online before midnight of the final filing date.


Women, minorities and people with disabilities are encouraged to apply.  If you have a disability that requires test accommodation, please call (831) 454-2600.


To comply with the 1986 Immigration Reform and Control Act, Santa Cruz County verifies that all new employees are either U.S. citizens or persons authorized to work in the U.S.


Some positions may require fingerprinting and/or background investigation.





The supplemental questions are designed specifically for this recruitment. Applications received without the required supplemental information will be screened out of the selection process. Employment experiences referred to in your response must also be included in the Employment History section of the application.


NOTE: Please answer the question(s) below as completely and thoroughly as possible, as your answer(s) may be used to assess your qualifications for movement to the next step in the recruitment process.


1. Please describe your experience working across multiple departments, agencies and/or jurisdictions to successfully coordinate the permitting and/or construction of land use development projects. Include details of your specific role and approaches to resolve inter-agency conflicts during the process.


2. Please describe your experience developing, implementing, and maintaining process improvements to track the success of a process or program within an organization.  Include details of your role, how you engaged the participation of staff in the effort, response to resistance, and how you tracked and presented results over time.  



VACATION - 16 days 1st year, increasing to 31 days per year after 15 years of service. Available after 1 year of service.

ADMINISTRATIVE LEAVE – One week advanced upon appointment; two weeks accrued each year; can be taken in cash or time off.

HOLIDAYS - 13 paid holidays per year.

SICK LEAVE - Six days per year.

BEREAVEMENT LEAVE - 3 days paid in California, 5 days paid out-of-state.

MEDICAL PLAN - The County contracts with CalPERS for a variety of medical plans.  For most plans, County contributions pay a majority of the premiums for employees and eligible dependents.

DENTAL PLAN - County pays for employee and eligible dependent coverage.

VISION PLAN - The County pays for employee coverage. Employee may purchase eligible dependent coverage.

RETIREMENT AND SOCIAL SECURITY - Pension formula 2% at age 60 or 2% at age 62 as determined based on provisions of the CA Public Employees’ Pension Reform Act of 2013(PEPRA). Pension benefit determined by final average compensation of three years.  County participates in Social Security. 

LIFE INSURANCE - County paid $50,000 term policy.  Employee may purchase additional life insurance.

LONG TERM DISABILITY PLAN - Plan pays 66 2/3% of the first $13,500, up to $9,000 per month maximum.

DEPENDENT-CARE PLAN - Employees who pay for qualifying child or dependent care expenses may elect this pre-tax program.

H-CARE PLAN - Employees who pay a County medical premium may elect this pre-tax program.

HEALTH CARE FLEXIBLE SPENDING ALLOWANCE (HCFSA) – Employees may elect this pre-tax program to cover qualifying health care expenses.

DEFERRED COMPENSATION - A deferred compensation plan is available to employees.


Note: Provisions of this bulletin do not constitute an expressed or implied contract.


County of Santa Cruz



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